Service

Service & Parts Centre

Our service department is run by highly qualified and experienced technicians who are experts in the machines we sell. Their skills are maintained to the highest standard with regular training by all of our major suppliers.

We run a large fleet of service vehicles fully equipped with a vast array of parts required for servicing and breakdowns covering the whole of the UK.

If you would like any further information on servicing then please don’t hesitate to give our service team a call or alternatively you could send an email.

 

Service Agreements

Use Hassells superb service knowledge and experience with a fixed price service agreement and reduce unnecessary breakdowns and costs.

Each service will be performed by our own highly trained competent and qualified engineers with an excellent reputation of providing fast and effective servicing.

Benefits of a service plan agreement:

  • Fast availability of spares
  • 100% genuine parts
  • Efficient servicing by our qualified engineers
  • Clear service cost agreements with no hidden charges
  • Spread your payments over a period of time

Whatever your requirements please call and we will be happy to discuss your requirements and find the best plan for your organisation.

Service Cummins Engines Support

As well as servicing and supporting with genuine parts at competitive pricing for Deutz, Cummins and CAT engines within the Sennebogen range Hassells are dealers and distributors of Cummins/Fleetguard parts. Just ring our service and parts centre with your part number and/or engine number and we will provide a competitive quotation.

 

Equipment Maintenance

Completion of a qualified engineer to provide a full crane inspection can be scheduled. This will provide you confidence in knowing your machine has a clear bill of health and identification of any potential problems.

  • Health checks for structural, hydraulic and electrical systems
  • Recommendations to avoid any potential problems
  • Safety checks if required to confirm with crane certification

 

Repairs and Fault Rectification

Our technicians are focussed on first time fix to ensure our customers have the minimum possible down time. On the rare occasion we require factory parts we offer a 24-hour shipping service from most of our major machine manufacturers.

  • Fast and efficient fault finding and rectification advice
  • Repairing or replacing small and large components
  • Improvements to steel structure
  • Accidental damage repairs
  • Advice on best resolution

 

Retrofitting…

If you need additional attachments or equipment or machine features to complete your operational requirements Hassells provide advice and quotations. Retro-fitting equipment can be scheduled when convenient as and when you need those changes necessary to stay competitive.

  • Software updates
  • Safety devices to keep up to date with regulations
  • Additional equipment for new handling capabilities

 

Air-conditioning Systems

We also have specialist engineering to provide complete service and repairs for all types of air-con units. If you have experienced problems or need to recharge the gas bottles please call our parts and service centre.

As well as Sennebogen we service and maintain/repair systems for any other type of mobile plant.

Tracking Systems

SENtrack – As with other tracking systems we offer for most of our machines, Sennebogen SENtrack can remote monitor the cranes operating status and servicing information and is made available securely on-line. It is a convenient, central platform for monitoring machine data worldwide, locating positions and for the effective planning of maintenance. The system will be able to provide in real-time the status of the machine, offering maintenance personnel and machine supervisors an attractive user interface for fleet management. With a custom login, machine supervisors can easily track all SENNEBOGEN machines, automatically view maintenance intervals and easily plan servicing in coordination with SENNEBOGEN sales and service partners. For example, the SENtrack system can display a visual notification when maintenance is due, immediately query the machine’s status, send the location to the service technician and review the machine’s key operating data.

Tracking of Scrap Processing Equipment

If you need an effective automated recording of a machines performance request today further details from Hassells on options to support this function. Here is an example of the data you could receive electronically – removing the need for a manual approach of recording information.

Report of 07-30-2018 09:17:01

Total running hours 137:45:42
Total cycles 930
Bale (pressure) cycles 701
Log cycles 229

Daily running hours 8:29:17
Daily cycles 38
Daily bale cycles 38
Daily log cycles 0

 

Ian Goodwin
Ian Goodwin

Service Manager

Daniel Ryder
Daniel Ryder

Parts and Service Advisor

Chris Willatt
Chris Willatt

Parts and Service Advisor

Established 1974
Nationwide Coverage
Industry Leading Customer Service
Servicing & Parts